The top 8 ways to give cold callers the cold shoulder
Lincolnshire residents are being urged to follow Citizen Advice Bureau’s top tips to give cold callers the cold shoulder.
More than half of the population have received an unwanted telephone call, text, email or letter about claiming for mis-sold Payment Protection Insurance.
According to CAB, two thirds, 67 percent, of adults, equivalent to 32 million people, say they have received an unwanted telephone call, text, email or letter about claiming for mis-sold Payment Protection Insurance (PPI).
Of these, 98 per cent did not feel that they had given their permission to be contacted in this way.
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More than half, 55 per cent, estimate that they were contacted more than ten times in the last 12 months.
Top tips to avoid cold callers
1) Ignore spam text messages
2)Put the phone down on marketing telephone calls
3) Be careful how you share your personal contact details
4) Forward spam texts to your mobile provider for them to take action: 7726 for Everything Everywhere or O2, 37726 for 3, 87726 for Vodafone.
5)Report any scams to Action Fraud on 0300 123 2040.
6) Make a claim for mis-sold PPI yourself by contacting your bank directly.
7) Get advice about claims management companies from the Citizens Advice consumer service on 08454 040506, online at www.adviceguide.org.uk or from your local CAB.
8) Complain to the Information Commissions Office about spam text on 030 3123 1113.
The national charity finds people’s work, family time and even household chores are being put on hold to answer calls about re-claiming for PPI.
About 27 per cent received their most recent call during a during a family meal time.
Fourteen per cent received the call while at work including during meetings and presentations.
Around 1 in 8, 13 per cent, of people were contacted during TV and film viewing and four per cent were carrying out their domestic duties, like cleaning, cooking and gardening, when they last received a PPI claims call.
Citizens Advice research found 56 per cent of complaints about PPI claims management stemmed from cold calls. The figures, released in May this year, come from a detailed analysis of a sample of complaints (1,845) about financial services to the Citizens Advice consumer service between January and February 2013.
Nuisance phone calls are not just confined to claims management companies, 35 per cent of complaints to CAB are about financial services were from a cold call. People paid upfront fees for loans that never materialised, had their bank details passed onto other companies and firms failed to abide by cancellation rules.
Half of 30,000 complaints about cold calling, dealt with by the CAB consumer service between April 2012 and March 2013, related to professional and financial services including PPI and offers of loans.
People don’t have to use a claims management company to make a claim for mis-sold products like PPI, credit card protection and packaged bank accounts. They can make a claim themselves by going direct to your bank. CAB can help people make a claim.
For more information call CAB on 08454 04 05 06.