Anglian Water invites customers to have say on how the company spends its money
ANGLIAN Water is inviting all of its customers to have their say on how the company spends their money.
It is launching a seven-week consultation to see where bill payers think its priorities should lie at a challenging time for the region.
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SPENDING SURVEY: Anglian Water wants to hear its customers' views
Next year the company's regulator, Ofwat, will decide how much Anglian is allowed to raise from bills until the end of the decade.
The company must make its case, laying out the areas it believes need investment. It needs customers' views to help draw up its business plan.
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Contact: 01522 705130
Valid until: Saturday, July 27 2013
Anglian Water's managing director, Peter Simpson, said: "What our customers tell us really will influence our investment plans and the size of customers' bills over the next five years.
"The more people that take part, the more weight their opinions will carry."
"We face a huge range of challenges, not just as a water company but as a region.
"We are on the frontline in the fight against climate change, with some of the driest and lowest lying parts of the UK. Our region's population is growing fast while the amount of water available remains the same and may even decline."
Thousands of customers have already been approached for their views and these have helped to shape the consultation.
Many were surprised by how much more there is to water than they'd thought, so a booklet and a website have been created to give people the information they need.
Called Discover, Discuss, Decide, it explains the challenges and choices Anglian Water faces right across its business.
Peter Simpson said: "In every area of work, be it maintaining our pipes, pumps and treatment works, protecting the environment, or making sure supply matches demand, we have to decide where priorities should lay.
"We have to balance people's different needs and expectations while keeping bills fair and affordable."
"I believe the way we manage our water is the key to our region's future success in uncertain times. It fundamentally affects everyone's lives and I would urge everyone to take part in the discussion."
The consultation runs until March 10 and you can take part now by visiting www.discoverdiscussdecide.co.uk or, for a paper copy, call 08457 919 155.
3 Comments
by bos75
Tuesday, February 05 2013, 1:47AM
“As a commercial entity any water company has only one agenda - to make money for shareholders.
It's a nice little PR stunt to "ask" customers how they would like money to be spent to make us feel a little better about paying our bills. Of course, the priority for the water companies is to make as much profit as possible.
Sadly, since the electorate allowed our water supplies to be privatised we have pretty much lost any say in how these services are provided.”
by Ian_Heighton
Monday, February 04 2013, 1:17PM
“Fix leaks instead of paying huge bonuses to the executives.”
by rick29
Monday, February 04 2013, 11:54AM
“lol they talk about fair prices, when they charge people who live in 1 bedroom flats with no gardens the same as people with 2 kids in a 3 bedroom house with garden.
they will do what politicians do ask for peoples views then ignore them and do what they want.”