Commuters invited to claim compensation
East Midlands Trains has apologised after scores of passengers missed connections due to a late departure from Lincoln.
And the company is inviting people to get in touch about its compensation arrangements.
The 3pm to Newark on Sunday, September 22, couldn't set off until a guard arrived – it eventually left at 3.38pm.
Passengers missed onwards trains to the north and south, including the 3.59pm from Newark to London.
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The next London train from Newark was 5.18pm, arriving in the capital at 7pm.
David Mitchell, secretary of Lincoln Small Business Action Group, witnessed the chaos when he arrived at Lincoln station to buy an advanced ticket.
He said: "The driver came but there was no guard then at 3.32pm a guard arrived.
"There was a couple from Warrington who were heading home after visiting Lincoln for the first time.
"They were entranced by Lincoln, but not the trains.
"Because of engineering work at Worksop they had to travel back via Nottingham so their journey was definitely compromised by the late departure from Lincoln.
"And it is incredible the booking office was closed – we are supposed to be a tourist city.
"Passengers really do deserve better."
EMT spokesman Emma Knight said: "We would like to apologise to any passengers inconvenienced by the delay to the 3pm service from Lincoln to Nottingham on Sunday 22 September, which was caused by a shortage of train crew.
"Any passengers who were delayed on this journey are advised to speak to our customer relations team about the compensation arrangements in place.
"We do work hard to deliver reliable train services, and have been the most punctual long distance train operator in the UK for the past four years.
"We apologise we weren't able to deliver the reliable service expected by our passengers on this occasion."