Jobs at risk as Lincolnshire tax enquiry centres prepare to close
Jobs are at risk at Lincolnshire tax enquiry centres after it was announced all 281 offices across the country will close.
HM Revenue and Customs (HMRC) is shutting the centres next year.
-
In total, 1,300 jobs are affected nationwide, including at the Lincoln branch in Crusader Road.
HMRC says it will deploy staff elsewhere.
property health check full gutter clean ,roof inspection, lock and window inspection ONLY £80 CALL TO BOOK NOW
Contact: 01522 303124
Valid until: Sunday, June 30 2013
The centres offer face-to-face help to people with tax queries.
But they are to be replaced by a telephone service and home visits, saving £13 million a year.
The tax authority said the number of people using the centres had halved from five million in 2005-2006 to 2.5 million in 2011-1012.
It added four out of five queries could have been solved on the telephone or online.
There will be a five-month pilot of the new telephone-based service in the north-east of England, starting in June.
3 Comments
by SS29252
Friday, March 15 2013, 3:43PM
“Yes, the HMRC numbers are premium rate and there have been lots of complaints recently from people who have had to spend hours on hold trying to get through to HMRC. If you write they're slow to respond.”
by newsreaderjoy
Thursday, March 14 2013, 9:31PM
“"home visits" ? Sounds very 1940's Germany”
by pj80471
Thursday, March 14 2013, 7:00PM
“and will the telephone service be a premium rate number, will we have to pay to get the HMRC to sort out the errors they make but you are responsible for, even when you have told them the correct information,
find it difficult to believe it will be a freefone number”