Bus firm apologises to mum and autistic son over driver's alleged insult

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Monday, August 30, 2010
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This is Lincolnshire

TRANSPORT firm Stagecoach has apologised after one of its drivers allegedly insulted a woman and her autistic child.

Full-time mum and carer Karen Cook was travelling from her home in Gainsborough to Scunthorpe when her son, Jayden Webster-Cook, became distressed.

Jayden, 7, suffers from autism, a condition which leaves him confused and frightened when he is in situations he isn't familiar with. He also has attention deficit hyperactivity disorder.

He began to feel stressed with the situation and pressed the bell to stop the bus as a coping mechanism.

The driver of the bus is alleged to have branded him a "naughty boy" and to have said that his mother should "control him better".

Despite Jayden being stopped from pressing the bell by his mum, the driver is then alleged to have said "I had a good day until you got on the bus".

The alleged incident happened on the number 100 bus at about 12.30pm on August 12.

Stagecoach has now apologised, saying they had "spoken to the driver formally".

Miss Cook said: "It was a very distressing incident for both of us and I was just shocked the driver would speak to us like that.

"I wanted an apology for that kind of behaviour, but I also wanted an assurance that this wouldn't happen to anyone else."

Dad Jonathan Webster said: "I feel this is disgusting and completely unacceptable, although Stagecoach to their credit were helpful when we made a complaint."

Stagecoach East Midlands commercial director Dave Skepper said: "We are aware of the incident and we have spoken to the driver involved formally and we have issued an apology to the parents.

"We welcome people to travel with us and we provide a public service, including to people with disabilities.

"Our 100 service linking Lincoln, Gainsborough and Scunthorpe is a low floor service to produce wheelchair access.

"We also provide training to our drivers on helping and assisting disabled passengers and that includes those with hearing impairments, people who are blind, people who may use a wheelchair and people with a mental disability."

If people do experience difficulty in using Stagecoach services, they should call 0845 6050605.

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17 Comments

  • Profile image for This is Lincolnshire

    by T Wood, south wales

    Tuesday, August 31 2010, 3:19PM

    “As a parent of an autistic child i can assure you that parents do not just say their child is autistic to excuse their behaviour! to get a diagnosis of autism the child has to have various assessments and tests to confirm Autism which can take years and is very distressing for both parents and child as its hard to understand why they dont behave or react like 'normal' children until you get that diagnosis. to try and reason or tell an autistic child to behave while their having a meltdown is almost impossible because the child retreats into their own world where only they exist and where its safe so anything u say they either dont hear or cant understand this is because of their condition. What excuse do some of these readers who have commented have for their lack of understanding or compassion its sad that in this day and age there is still so little understanding of this condition!”

  • Profile image for This is Lincolnshire

    by TreeHouse, London

    Tuesday, August 31 2010, 2:57PM

    “As the national charity for autism education, TreeHouse knows that despite autism affecting one in 100 children in the UK, the low level of public understanding is causing families affected by the condition to feel self-conscious, isolated and judged. We know that some families even avoid going to public places and taking part in local activities. Autism is a lifelong neurological condition which affects a child¿s ability to communicate, socialise, and relate to others. But by talking about autism we can improve understanding and make a start on giving children and their families the support they deserve. Visit www.talkaboutautism.org.uk for more information and our online community for all those affected by autism.”

  • Profile image for This is Lincolnshire

    by autism mum, Lincoln

    Tuesday, August 31 2010, 2:06PM

    “My 4 year old son has a form of severe autism called Kanners, which causes significant developmental delays.
    He will need 24 hour care and support for his entire life. He is unable to undertake even the most basic of tasks, eg feeding himself, dressing himself etc. He will most probably be in nappies his whole life as he has no awareness of when he is wet or dirty.

    He is nonverbal and his specialists believe that he will never talk.
    As I'm sure you can imagine he gets greatly distressed very often, partly through not being able to communicate his needs. He is dependent on routine and the slightest change to his daily 'rituals' can be very frightening to him.
    When he is confused or scared he adopts coping mechanisms, which appear bizarre to people who dont know him. One of his most used methods is short squeals used in repetition, or clenching and unclenching his fists.
    I have no doubt that others will see him as a naughty child from his unusual behaviours.
    Autism, especially in its severest forms is a very challenging disorder which has huge effects on families.
    For the first 2 years of his life, he would vent his frustration by trying to bang his head against walls and floors and hurt himself, which was heart breaking to see him so distressed and unhappy, but not knowing how to help him.
    I have becomed so dismayed by the looks and utterances my son and I receive when out in pubic, eg supermarkets etc, that I feel unable to go anywhere with my son.
    He also was very scared of buses, and would cry and screech. I no longer take him on buses, however realise that the bus is often the only mode of transport available to people.
    I can thoroughly understand why people have the perceptions of autism that they do, as it is a disorder that you only really learn about if your life is affected by it, and sufferers look 'normal' so people instantly presume the child is just naughty and out of control.
    I am extremely proud of the little things that my son achieves on a daily basis, simple things like trying to hold a spoon, or holding my hand when walking. For me and my family these small achievements are akin to 'normal' children passing exams and getting jobs etc.

    I believe I am a reasonably strict parent, my son understands when i say no, and he will stop when told, however when he is distressed and carrying out one of his coping mechanisms, he is in a world of his own, and I doubt he can even hear anything said to him at the time. It is very difficult to try and discipline children who can only understand a handful of words and who cannot understand other forms of communication, eg body language, facial expressions etc.

    I understand arguments from all sides, how are people meant to know if a child is autistic and not just a naughty child? Short of wearing a tshirt declaring the fact it is very difficult. Personally, I do mention that he has autism if he starts having an episode in public as I know its difficult to tell otherwise and the only way to increase understanding is to inform people of how the disorder effects people and spread a little awareness”

  • Profile image for This is Lincolnshire

    by joe, lincoln

    Tuesday, August 31 2010, 1:17PM

    “why should any mother have to tell every person she meets that her son is autistic and has ADHD?! how degrading would that be for the child and mother!”

  • Profile image for This is Lincolnshire

    by Ben, Lincoln

    Tuesday, August 31 2010, 9:45AM

    “ADHD is like Tourette's syndrome. The more people hear about it, the more people crop up claiming they or their kid has it.”

  • Profile image for This is Lincolnshire

    by VRJ, Lincolnshire

    Tuesday, August 31 2010, 9:43AM

    “People who contact newspapers so their photos and moans get them publicity, make me sick.
    I don't know if the child can read, but reading about the incident in the media isn't going to help his situation.
    The mother should have had a word with her son, not the driver, who in the circumstances stayed calm.
    Well done driver.”

  • Profile image for This is Lincolnshire

    by steve, Lincoln

    Monday, August 30 2010, 8:29PM

    “C, Lincoln says 'a little understanding goes a long way'.Hpw true - had the mother explained to the driver that her son had these conditions, maybe he would have been understanding instead of wanting to slap him around the head like probably most of the other passengers on the bus.”

  • Profile image for This is Lincolnshire

    by anon, Lincoln

    Monday, August 30 2010, 8:07PM

    “LOL (in my mind) 'American-speaking countries'. Just like Portugal is one of those Brazilian speaking countries eh? How many times a week do you have to fetch over-priced water to tranquilise the paranoia my friend?”

  • Profile image for This is Lincolnshire

    by lynn, lincoln

    Monday, August 30 2010, 6:56PM

    “OK, I'm off topic, but I really wish c, lincoln all the luck in the World, with her two little ladies.”

  • Profile image for This is Lincolnshire

    by uncle pie, on beach

    Monday, August 30 2010, 3:59PM

    “I was on the bus at the time of this and it wasnt just one ring (more like 4 million and pretty much let do as he pleased), Also that bird sat in front of me was well fit and the driver is a very decent well mannered man! A credit to stage coach!”

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