Elite Fish & Chips Co

Closer supervision required.

“Nicely decorated; pleasant background music; attentive waiting staff; clean toilets. However, food was a let-down. A large piece of fish should be just that, not a regular plus an off-cut. [Message from the kitchen, after complaint made, "We'd run out of large fish" - good policy would be to advise the customer of this and offer an option at the point of ordering]. Also, two of the four diners in the party found bones in the supposedly filleted fish. Closer supervision required in the kitchen. Having made a complaint I would expect the Head Chef/Duty Manager of a restaurant to respond directly to the customer to resolve the situation rather than using the waiter as a runner. Not the worst fish restauran but plenty of room for improvement at the Elite.”